Terms and conditions
Spălătoria Germană · Last updated October 2026
1. Our services and these terms
These terms govern use of the Spălătoria Germană website and customer application and requests for garment care, pressing, household textile and rug cleaning services. Contact us at contact@spalatoria-germana.ro or +40 373 815 300; our service location is Calea Șerban Vodă 76–78, Bucharest, Sector 4, 040213. The confirmed service details and any individually agreed written conditions supplement these terms. Mandatory consumer rights continue to apply.
2. Accounts and responsible use
Provide accurate contact and delivery information and use only accounts and orders you are authorised to access. Keep your sign-in credentials private and tell us about suspected unauthorised access. Account access and linking earlier orders can require verification. Do not upload unlawful content, misuse another person’s information or attempt to bypass security controls. The account provides access to available order history, addresses and preferences; it does not replace direct contact for urgent changes.
3. Requests, verification and confirmation
An online order records your requested services and quantities. The team verifies the articles, weight where relevant, care requirements and service availability before confirming the final scope and amount. Tell us about delicate materials, existing damage, missing labels and special requirements. Additional work or a change in the agreed price must be explained and agreed before it is carried out. Contact and business-enquiry forms prepare a message for you to send by email; preparing that message does not send an order or enquiry to the team.
4. Prices and collection
Prices are displayed in Lei. Rug cleaning costs 15 Lei/kg. Courier collection or delivery is subject to a minimum order value of 200 Lei; store-only orders have no minimum order value. Eligible collection and delivery services cover Bucharest Sectors 1–6, subject to address and scheduling checks. Rugs and carpets must be brought to and collected from our service location and are not eligible for home collection or delivery. The final total depends on the verified services and quantities and any expressly agreed extras.
5. Processing times and appointments
Pressing takes 48–72 hours by item or 3–5 business days by weight. Garment care generally takes 48–72 hours, household textiles 24–72 hours, rugs 4–5 business days and standard B2B work 24–48 hours. The team confirms the applicable timing after verification. Public holidays and special treatment can affect completion. Collection and delivery do not take place at weekends. Tell us promptly if you need to change an appointment; the team will confirm available alternatives and any agreed costs.
6. Payment and order status
Available payment options are shown for the selected collection and return methods. Online payments use a Stripe payment link after verification of the articles and amount; cash or card options may be available with the driver or at the store. Follow the instructions attached to the confirmed order. A payment screen or email alone does not override the verified payment status. Contact us if a payment appears duplicated, fails or does not match the confirmed amount; any refund is assessed against the payment record and your applicable rights.
7. Care, concerns and remedies
Treatment is selected with regard to the care label, material and condition of the item. Some stains or pre-existing damage may not be removable; significant identified risks should be discussed before treatment. Missing care labels do not remove our legal responsibilities. Check the returned items and contact contact@spalatoria-germana.ro or +40 373 815 300 promptly with the order number and a description of the concern. We will review the facts and propose the remedy required by the circumstances and applicable law. These terms do not impose a blanket exclusion of liability or remove statutory remedies.
8. Cancellation and the right of withdrawal
Contact the team to cancel or reschedule and obtain confirmation. Consumers entering an eligible distance or off-premises service contract generally have 14 days from conclusion to withdraw, using an unambiguous statement sent to contact@spalatoria-germana.ro or our contact address. If you expressly request performance during that period and then withdraw, a proportionate payment may be due under the law. The right is lost after full performance only where the legally required prior express consent and acknowledgement were obtained. Merely placing an order or accepting these terms does not substitute for that separate agreement. These rules do not give businesses the same statutory consumer withdrawal right.
9. Personal data and communications
Our privacy and cookie policies explain the information used by the website and applications, including Portallo CRM and GoHighLevel. Order and security messages support the requested service. Promotional email or SMS preferences are separate and may be changed or withdrawn. You remain responsible for keeping contact details current so that service updates reach you.
10. Applicable law, complaints and changes
Romanian law applies, without removing mandatory protections available to consumers. We encourage you to contact us first so we can resolve a concern. Consumers may also contact ANPC at anpc.ro and use available alternative dispute resolution or competent courts. Updates to these terms are identified by the date above and do not retrospectively change an already agreed order without a lawful basis or your agreement.
Questions about this document?
Our team can help you understand how these terms apply to the service.